I occasionally get asked to reset a password. The site has a very simple password reset process and it is your responsibility to keep it secure or change it if you need to. Admins have no access to passwords. Each of the 3 sign in areas will take you to a similar layout that includes a forgotten password link. you need to click on the "forgotten password" link. In the subsequent popup box, you enter the following (by clicking into the black boxes) : Your email address The answer to the verification question then click the "reset password" button. At this point an email gets sent to you with instructions on how to reset your password. If you have an hotmail/yahoo/xtra email address, please remember to check your spam or junk email if you cannot see the instructions within a few minutes. The system will then email you a new password, which you can use to login. Please note: yahoo/xtra use an aggressive anti spam policy which may mean your emails end up in a junk or spam folder. If you find your emails are not getting delivered at all, your only alternative is to use another email provider.